Once your order is confirmed, it usually takes us 1 to 3 business days to prepare it for shipment.

Delivery fees depend on your location and the weight of your order. You can estimate the delivery fees on the cart page before finalizing your purchase.

Yes, we ship worldwide. Please note that shipping fees and delivery times may vary depending on your location.

As soon as your order is shipped, we send you an email containing a tracking link. This way, you can track the status of your package in real time.

For domestic orders, delivery usually takes between 6 and 14 business days. For international orders, the timeframe can vary between 7 and 21 business days.

The delivery person will leave a notice with instructions on how to reschedule the delivery or pick up your package at a nearby collection point.

If your order has not yet been shipped, please contact us immediately to change the address. If it has already been shipped, unfortunately it is too late to make any changes.

If you find that your package is damaged upon arrival, please take photos and contact us as soon as possible so that we can resolve the issue.

Yes, we offer an express shipping option for an additional fee. You can select this option at checkout.

If the estimated delivery time is exceeded and you have not received your order, please contact us. We will review the situation and keep you informed promptly.

Unless the item is defective or not as described, return shipping costs are the responsibility of the customer.

You can return any item within 14 days of receipt for a refund or exchange, provided it meets our return criteria.

To make a return, please contact our customer service by providing your order number and the reason for the return. We will guide you throughout the process.

Once we have received the returned item, please allow up to 7 business days for the refund to be processed and credited to your original payment method.

Yes, you can exchange items for a different size or color within 14 days of receipt, subject to availability.

Returned items must be in their original condition, unworn, and with all tags and packaging intact.

Sale items are generally final sales and cannot be returned or exchanged. Please check the specific conditions of each sale.

You will receive a notification email once we have received and processed your return.

We recommend using a trackable shipping method for your return. We are not responsible for items lost during transit.

If your order has not been shipped, contact us immediately to cancel it. Once shipped, it can no longer be canceled.