RedPassion Return and Refund Policy

 

Thank you for shopping at RedPassion. If you are not completely satisfied with your purchase, we are here to help you.

 

Returns

 

You have 14 calendar days to return an item from the date of receipt. To be eligible for a return:

 

• Your item must be unused and in the same condition as you received it.
• Your item must be in the original packaging.
• You will need to provide the receipt or proof of purchase.

 

Please do not return your purchase to the manufacturer.

 

Return policy

 

At RedPassion, we are committed to providing you with the best possible experience. If for any reason you are not completely satisfied with your purchase, we offer you the possibility to return the product under certain conditions.

 

Return procedure

 

To initiate a return, please follow the steps below:

 

•  Contact support: Before returning an item, you must contact our support team at the following email address: contactredpassion@gmail.com. We will provide you with all the necessary information to proceed with the return of your package.

• Return shipment: The return must be made exclusively via the private delivery company FedEx and must be sent with signature required. This ensures that your package reaches us safely and allows tracking of the return journey.

• Return fees: Please note that the shipping costs for the return are the responsibility of the customer. We recommend keeping proof of shipment for any future communication.

• Product condition: Items must be returned in their original condition and packaging, with all accessories and documents provided.

 

We will examine the returned product upon receipt and inform you of the next steps regarding your return or exchange request. For more details on our return policy, please consult our FAQ or contact us directly at the email address mentioned above.

 

Refunds

 

Once we have received your item, we will inspect it and inform you that we have received your returned item. We will immediately inform you of the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a number of days, depending on your card issuer's policies.

 

Shipping

 

You will be responsible for paying the shipping fees to return your item. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact us

 

If you have any questions about how to return your item to us, please contact us at contactredpassion@gmail.com.